Last Updated: October 2023
1. Introduction
Welcome to VELORA QUEEN CLUB (“Platform”, “Company”, “We”, “Our”).
VELORA QUEEN CLUB is a systematic shopping and referral-based platform designed especially to empower women through shopping benefits, reward systems, and vendor participation.
By accessing or using our platform, you agree to comply with these Terms & Conditions.
2. Nature of Platform
VELORA QUEEN CLUB is not a direct seller of products. The platform acts as an intermediary marketplace where:
- Vendors list and promote their products
- Customers purchase products
The company provides:
- Product display
- Promotional offers
- Reward system
3. User Eligibility
- Minimum age: 18 years
- Must provide accurate personal details
- One person can create only one account
4. Account Responsibility
Users are responsible for:
- Login credentials
- All activity under their account
Any misuse or fraudulent activity may lead to account suspension or termination.
5. Referral & Team System
Users can invite others and build a team. Rewards are based on:
- Shopping activity within the team
- Platform-defined reward structure
Important: This is a reward-based referral system, not a guaranteed income scheme. Earnings depend on actual product purchases.
6. Rewards & Wallet System
Rewards may be provided as Points or Wallet balance.
Conditions:
- Rewards are non-transferable.
- Can be used only as per platform rules.
- Company reserves the right to modify the reward structure anytime.
7. Vendor Terms
Vendors can list products on the platform. Vendor responsibilities include:
- Maintaining product quality
- Providing accurate product descriptions
- Timely delivery via courier
The company is not responsible for product defects, delivery delays, or customer complaints related to the product.
8. Orders & Delivery
- All orders are fulfilled by vendors directly.
- Delivery timelines depend on vendor processing and courier services.
- Platform is not liable for delays or damages during shipping.
9. Pricing & Offers
Prices are determined by vendors. Platform may provide Special discounts or One Day Bumper Offers.
Offers:
- Are time-limited.
- Cannot be combined unless stated.
- May be changed or withdrawn without notice.
10. Refund & Cancellation Policy
- Refunds depend on the vendor's policy.
- Platform acts only as a facilitator.
- Customers must contact the vendor directly for Returns and Refunds.
- Company is not directly liable for refund disputes.
11. Prohibited Activities
Users must NOT:
- Provide false information
- Manipulate the referral system
- Engage in fraudulent transactions
- Misuse the platform for illegal activities
12. Platform Rights
VELORA QUEEN CLUB reserves the right to:
- Modify Terms & Conditions anytime
- Change the reward structure
- Suspend or terminate accounts
- Remove any vendor or product without prior notice
13. Limitation of Liability
The platform is only a service provider. The Company is not responsible for:
- Product quality
- Delivery issues
- Financial loss due to misuse
14. Income Disclaimer
This is not a guaranteed income program. Earnings heavily depend on personal effort, team activity, and actual product purchases.
15. Legal Compliance
Users and vendors must strictly comply with Applicable Indian laws and E-commerce/Consumer protection rules.
16. Termination
Accounts may be terminated immediately if Terms are violated or if fraudulent activity is detected.
17. Governing Law
These Terms are governed by Indian Law.
Jurisdiction: Maharashtra, India.
18. Contact Information
For any support or legal inquiries, please contact us at:
- Email: support@veloraqueenclub.com
- Phone: +91 92821 33455
